Frequently Asked Questions

What is the process for designing my gown?

  •  Please click here for more information on how the process works.

How long will it take to make my gown?

  • Production of gowns takes approximately 3 calendar months from the date of your deposit being received to being ready to dispatch. However, we advise all customers to order their items no later than 5 calendar months prior to the function date. This allows for any unforeseen delays in production and delivery. It also allows time for any returns to be processed should they be required

How much will my gown cost?

  • As each gown is 100% unique to you, we are unable to provide you will estimated costs until after your consultation. The cost of each gown will vary depending on the level of detail and customisation you require.

How do I pay for my gown?

  • When you order your gown, you will be sent an invoice. A 50% deposit is taken at order confirmation, the remaining 50% and shipping costs should be paid once the gown is ready for shipment. Payment details will be on your invoice.

Where do you ship to?

  • We are able to ship worldwide. Chic By Langmy uses DHL, specialists in international shipping . Your gowns will be fully insured for the shipping process.

How much is shipment?

  • Chic By Langmy uses DHL for their International delivery
  • Prices are based on weight of package and delivery address, therefore we are unable to estimate costs
  • Standard wedding dresses, plus packaging weigh approximately 10kg
  • Please click here for details of courier charges to your location
  • Prices are subject to change at the sole discretion of the courier

What if I change my mind?

  • When you place your order, you will be required to pay a 50% deposit of the total cost of your gown. If you cancel your order within 14 days of order, you will be eligible for a full refund of you deposit.
  • Please refer to our full Terms and Conditions for further details.

What is your returns policy?

  • Chic by Langmy are committed to ensuring you are 100% satisfied with your purchase
  • Please refer to our full Terms and Conditions for further details